Drinkware
Error codes, troubleshooting, and maintenance information for drinkware.
Last updated: 2026-02-27
Troubleshooting
View all →Common Failure Modes
Failure is usually physical damage from dropping. For insulated tumblers, losing the vacuum seal makes them stop retaining heat/cold, while glass simply shatters.
Maintenance
View all →Check Vacuum Insulation
If an insulated tumbler suddenly sweats on the outside or fails to keep drinks hot/cold, the vacuum seal has failed and the cup must be replaced.
Deep Clean Removable Seals
Rubber gaskets and silicone seals trap moisture and grow mold hidden from plain sight. Remove and clean these pieces regularly to maintain hygiene.
Descale Stainless Steel Interiors
Coffee, tea, and hard water leave stubborn stains and mineral deposits inside metal thermoses. Descaling removes these odors and restores the metal.
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